Terms and Conditions
** FOR ALL IMPORTED BOOK ORDERS: Eduwiz continually strives to ensure that stock levels on the website are accurate, but this is not always possible. Books may therefore not always be in stock as per the stock levels on the website. Once you place your order and make payment, please await your invoice to be emailed to you – which will specify in-stocks and out-of-stocks. Out-of-stocks in the Eduwiz Online Store will either take 6-8 working days to arrive from the SA warehouse, or 6-8 weeks to be shipped in. Availability will be communicated to you on a book-by-book basis on your invoice.
Eduwiz Online Store strives to maintain despatch within 2-5 working days after online payments are fully cleared, or as specified per availability of individual products on the website. EFT proof of payment must be emailed to email@example.com to avoid despatch delays. New customers paying by credit/debit card can expect a 2 working day despatch delay while awaiting the credit card payment to clear.
Delivery options are as follows:
Courier to your door (Johannesburg, Pretoria) – Small parcel: 1-5 books only, or parcel no more than 30 x 24 x 8cm. R70
Courier to your door (Johannesburg, Pretoria) – Any size of box R95
Courier to your door (Durban, Cape Town, all main centres in SA) – Small parcel: 1-5 books only, or parcel no more than 30 x 24 x 8cm – R90
Courier to your door (Durban, Cape Town, main centres in SA) – parcels not larger than 25 books, 49 x 34 x 19cm, 15kg or less – R125
Courier anywhere in SA (Fastway Courier, Aramex Courier, Postnet-to-Postnet) – parcels not larger than 5 books or 30 x 24 x 8cm. 5kg or less – R115
Courier anywhere in SA (Fastway Courier) – parcels not larger than 25 books, 49 x 34 x 19cm, 15kg or less – R175
Collection by appointment from Olivedale, Randburg (or choose this option to add to your Current Order, or request a Courier Estimate for larger orders) – FREE: Please email firstname.lastname@example.org to make a date and time arrangement to collect your order once it is ready. Or please also select this option to simply add your items to your current order.
IMPORTANT: Please note that the ownership of goods purchased passes over to the buyer once the order leaves Eduwiz premises at Olivedale, Randburg. Eduwiz will not be held responsible for parcels not delivered or lost by courier or postal services, or for any other non-delivery reason. Once the parcel is despatched from Eduwiz, the responsibility of the parcel passes onto the customer. Kindly contact Eduwiz to request a parcel tracking number to track the progress of your delivery.
Please communicate Special Requests in the Order Notes section on the Checkout Page, or email email@example.com quoting your Order Number.
Return and Refunds policy
Eduwiz aims to ensure that all stock listed on the Eduwiz Online Store is available for order. If there is a case of stock unavailability and the customer does not wish to wait for the product to be shipped in, Eduwiz will refund the client for unavailable stock.
A 20% administration fee will be charged if the customer wishes to cancel the order, provided the customer has already made payment and requires a refund. If the client has not made a payment and no refund is required then no administration fee will be charged.
Eduwiz will accept the following returns within 7 days of being received by the customer:
1) If the product has a defect or a quality problem
2) If an incorrect item was despatched
Notification to Eduwiz after 7 days will result in the return not being authorized.
Please be sure to order the correct items (for books, please ensure your ISBN is correct) before placing an order as Eduwiz will not accept a return of an incorrect item ordered. All imported books, or books with CDs / DVDs cannot be returned, under any circumstance.
Eduwiz will not be held responsible for parcels not delivered or lost by courier or postal services, or for any other non-delivery reason. Once the parcel is despatched from Eduwiz, the responsibility of the parcel passes onto the customer.
1. Contact Eduwiz by email on firstname.lastname@example.org or via cell on 082 315 3156 about the problem encountered.
2. If Eduwiz authorises the return the product must be couriered back to Eduwiz within 7 days. A tracking number needs to be provided within 7 days once the parcel has been despatched as per a courier approved by Eduwiz.
3. Once the return has been received by Eduwiz, the parcel will need to be checked for use or damage. If the item is approved for return, then only will the customer either be refunded their money or a replacement item will be despatched. This will depend on what is agreed with the customer.
Additional delivery charges may result if (and Eduwiz will not be held responsible):
1. Incorrect delivery address is provided by customer – resulting in re-delivery
2. Re-delivery for any reason
3. Imported books arrive at various times and the customer requests delivery in 2 or more batches
4. Other unforeseen circumstances prevail.
Eduwiz will not divulge any Personal Information of its Online Users (Names, Addresses, Emails, Cell Numbers, Passwords, etc) to any third Party.
Eduwiz shall take all reasonable steps to protect the personal information of users.
Payment options accepted
Eduwiz accepts the following payment methods:
- Credit/Debit card payments via Visa or MasterCard credit cards
- Bank transfer (EFT) into the Eduwiz bank account
- Cash deposit into the Eduwiz bank account – please add on R15 for every R1000 or part thereof deposited, for CASH DEPOSIT FEES. If Cash Deposit Fees are not paid upfront, Eduwiz reserves the right to withhold the processing of the order till cash desposit fees are paid.
Promotions and Coupon Codes
- Eduwiz reserves the right to cancel or amend a Promotion or Coupon Code at any time, without prior notice.
- Competition entry is only permitted for customers residing in South Africa.
Eduwiz may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by close corporation based in South Africa trading as Eduwiz cc and with registration number CK 2010/007277/23.
Branch Name: Fourways
Account Holder: Eduwiz cc
Account Type: Cheque
Branch Code: 198765
Account Number: 100 5573 905
Eduwiz cc contact details:
Rayanta Sherdren – email@example.com – 082 315 3156